Retail & E-Commerce
Technical Due Diligence
Retail and e-commerce acquisitions require assessment of omnichannel platforms, inventory systems, customer data infrastructure, and the technology that powers modern shopping experiences.
Technology Assessment for Retail M&A
Retail technology has transformed dramatically. From headless commerce platforms to AI-powered personalization, technology differentiates winning retailers. When acquiring retail or e-commerce businesses, understanding the technology stack is essential for valuing the business and planning integration.
Retail Technology Experience
Retail Technology Assessment Areas
We evaluate the full retail technology stack:
E-Commerce Platform
Shopify, Magento, custom platforms, headless commerce, and frontend experience
Order Management
OMS systems, fulfillment routing, inventory allocation, and order lifecycle
Inventory & Warehouse
WMS systems, inventory tracking, demand planning, and supply chain integration
Point of Sale
POS systems, unified commerce, mobile checkout, and store technology
Customer Data Platform
CDP systems, customer 360, personalization, and marketing technology
Payments & Fraud
Payment processing, fraud detection, PCI compliance, and checkout optimization
Omnichannel Capability Assessment
Modern retail requires seamless omnichannel experiences:
Channel Integration
- Unified inventory visibility
- Cross-channel order fulfillment
- BOPIS/BORIS capabilities
- Consistent pricing and promotions
- Customer identity across channels
Digital Experience
- Mobile app and responsive web
- Search and product discovery
- Personalization capabilities
- Checkout conversion optimization
- Performance and scalability
E-Commerce Platform Deep Dive
For e-commerce acquisitions, platform assessment is critical:
- Architecture: Monolithic vs. headless, API-first design, and flexibility
- Scalability: Traffic handling, peak season readiness, and performance
- Customizations: Custom development extent and technical debt
- Integration: ERP, WMS, payments, and third-party service integration
- Vendor Lock-In: Platform dependencies and migration complexity
Customer Data & Privacy
Retail customer data is valuable but requires careful handling:
Data Collection
What customer data is collected and how? Consent management practices
Data Quality
Customer data accuracy, deduplication, and enrichment capabilities
Privacy Compliance
CCPA, GDPR, and state privacy law compliance status
Marketing Technology
Email, SMS, advertising, and personalization platform integration
Payment & Security Assessment
E-commerce security directly impacts customer trust and compliance:
- PCI DSS: Payment Card Industry compliance status and scope
- Fraud Prevention: Fraud detection systems and chargeback rates
- Payment Options: Payment method coverage and checkout optimization
- Security Posture: Web application security and vulnerability management
Assess Retail Technology with Confidence
From legacy POS to headless commerce, we provide the expertise your retail deal requires.